Your Cart is Empty
Refund policy
RETURN POLICY
All items MUST be returned within 30 days in the same condition that they were received. This also applies to any faulty or incorrect part that SOHO Motorsports may have shipped in error. Returned items must be undamaged, and unmodified.
PLEASE check all parts before installation, balancing, machining, painting, or modifying.
Parts CANNOT be returned FOR ANY REASON after installation, modification, or painting.
We do apologize, but there are NO returns on used parts, special order parts, or discontinued items. This includes, but is not limited to, custom-made SOHO Motorsports parts, JDM parts, body kits, used electrical parts, etc.
ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.
To receive Pre-Authorization:
1. Send an email to support@sohomotorsports.com that contains the following:
-Order Number
-Reason for return
- Address & Daytime Phone number
- Once approved an RMA will be sent to the address provided.
The RMA number, your name, and address MUST be included on and in the box in which your return is shipped. In addition to the RMA#, name and address inside of the box, also include a daytime phone number and the reason for the return. The RMA# will be required to facilitate your refund.
If you follow these instructions and do not receive an RMA#, contact: support@sohomotorsports.com.
Your return WILL NOT be processed if there is no RMA# associated with the order and it is not included with the return.
FEES - All returns NOT facilitated by an error by SOHO Motorsports are subject to a 5% processing fee. Additionally, you will be charged a 20-50% restocking fee when refunding to any payment method other than store credit.
STORE CREDIT - Store Credit may be used for purchases made online, over the phone, or at the counter at SOHO Motorsports. Once redeemed and applied to your account, Store Credit never expires.
Store credit may NOT be used for racing fuel or labor charges.
IF YOU ARE RETURNING AN ITEM THAT IS NOT FACILITATED BY AN ERROR ON OUR PART:
Securely package the item that you are returning.
* Inside of the box be sure to include your name, address, daytime phone number, the reason for the return, and the RMA #.
If this information is not included, your return will NOT BE PROCESSED.
The package should be shipped to:
SOHO Motorsports
3901 Sardis Church Road
Monroe NC 28110
Please choose a shipping method with a tracking number to ensure your package arrives.
SOHO Motorsports IS NOT RESPONSIBLE FOR RETURN SHIPPING.
Once the return has been processed, SOHO Motorsports will issue a refund or store credit based on the pre-authorization and the condition of the item upon receipt.
Please allow 15 days from the date that the package arrives at our facility for processing.
PLEASE DO NOT CALL SOHO MOTORSPORTS TO SEE IF YOUR PACKAGE HAS ARRIVED. OUR PHONE REPRESENTATIVES DO NOT HAVE ACCESS TO THIS INFORMATION.
Use your tracking number for your package to confirm the item has arrived at our facility.
IF YOU ARE RETURNING AN ITEM THAT SOHO MOTORSPORTS SHIPPED IN ERROR, FOLLOW INSTRUCTIONS BELOW THAT APPLY TO YOU:
If you are located in the continental United States, choose one of the following three options:
EXCHANGE - Ship your item back to SOHO Motorsports at your expense or contact us at support@sohomotorsports.com and we may be able to e-mail you a UPS return label.
*Securely package the product, so that it will not be damaged during shipping.*
Please include your name, address, daytime number, RMA # and the reason for the return (i.e. incorrect item) inside of the package.
Your return WILL NOT BE PROCESSED without this information.
Seal the product and drop it off at a UPS location (UPS.com).
PLEASE RETAIN YOUR TRACKING NUMBER from your UPS label.
You may contact us at support@sohomotorsports.com with the tracking number so that we may verify movement of the package and ship the correct item.
RUSH EXCHANGE - Contact SOHO Motorsports at 704-839-0435 to request a return label.
*THIS EXTENSION IS FOR RUSH ITEMS ONLY.*
We will immediately facilitate the shipment of the correct item via UPS Ground.
The new item will be charged to your credit card and will be shipped along with a return label in the box .
Upon receipt of the return label, securely package the incorrect item, along with your name, daytime phone number, and your RMA #.
Once the item is received and processed at SOHO Motorsports, we will issue a refund for the item.
Please allow 15 days upon arrival at our facility for refund.
REFUND ONLY - Ship your item back to SOHO Motorsports at your expense or contact us at Info@sohomotorsports.com and we may be able to e-mail you a UPS return label.
*Securely package the product, so that it will not be damaged during shipping.*
Please include your name, address, daytime number, RMA # and the reason for the return (i.e. incorrect item) inside of the package.
Your return WILL NOT BE PROCESSED without this information. Seal the product and drop off at a UPS location (UPS.com).
PLEASE RETAIN YOUR TRACKING NUMBER from your UPS label.
After the return is processed SOHO Motorsports, we will issue a refund.
Please allow 15 days upon arrival at our facility for a refund.
OR
If you are located outside the continental United States:
Because SOHO Motorsports cannot generate international return labels, you are responsible for getting the item back to SOHO Motorsports.
Please choose the most economical way to ship the item.
SOHO Motorsports will issue store credit for the amount paid to ship the item back (up to, but not exceeding SOHO Motorsports’ cost for shipping the item).
If you are not sure about the amount you are quoted, you may contact us for approval.
SOHO Motorsports will not issue credit for any expedited shipping service.
*Securely package the item that you are returning.*
To EXCHANGE the item, please contact us at support@sohomotorsports.com with your tracking number once the item ships, so that we may confirm movement of your package and ship the correct item.
To RUSH delivery please contact us at 704-839-0435.
The correct item will be charged to your credit card and we will ship the item immediately.
When the incorrect item arrives at our facility it will be inspected and we will issue a refund for the incorrect item and store credit for your return shipping costs.
For a REFUND please ship the item back to our facility. Once the item has been inspected we will issue a refund for the item and store credit for the return shipping costs.
ALL RETURN PACKAGES MUST CONTAIN AN RMA #, YOUR NAME & A DAYTIME PHONE NUMBER.
Please retain your tracking number. You may use your tracking number to determine when your item has arrived at our facility.
Please allow 15 days from the date your item arrived at SOHO Motorsports before contacting the Returns Department, support@sohomotorsports.com.
SOHO Motorsports ONLY ships returns UPS Ground or via an international economy service. Any fees for expedited shipping will be paid for by the customer, regardless of the method of shipment for the original part.
SOHO Motorsports is not responsible for any consequential damages that are a result of a shipping error (labor costs, shop costs, etc.)
*Please package the parts so that they will not be damaged during shipment.
Returns must be shipped prepaid (NO C.O.D.s) and they should be insured. Items damaged during shipping are the responsibility of the shipper; this includes incorrect items.
WHAT IS NOT COVERED
This warranty does not cover parts that fail as a result of improper installation, misuse, abuse or the failure of another part.
Parts installed for use on off road vehicles, racing or competition use have no warranty.
Parts modified for use or installed for use other than their original design and application have no warranty.